Please read the information below
Effective Date: 24/03/2021
ETI is a trading name of ERGO Travel Insurance Services Ltd.
ERGO Travel Insurance Services Ltd manages and administers your data when you purchase an insurance policy from us. ERGO Travel Insurance Services Ltd is the controller and is responsible for your personal data collectively referred to as ERGO Travel Insurance Services Ltd, "we", "us" or "our" in this privacy notice..
ERGO Travel Insurance Services Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will tell you how we look after your personal data when you visit our website, mobile apps or through authorised third-party agents (regardless of where you visit from) and will inform you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how we collect and process your personal data through your use ofour websites, mobile apps or through authorised third-party agents when purchasing insurance with us. This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
ERGO Travel Insurance Services Ltd is the controller of your data and will do its utmost to protect the data provided by you. Please read this privacy notice to understand how your personal data is being processed. We will let you know how we use your data. ERGO Travel Insurance Services Ltd is the controller and responsible for this policy.
Our full details are:
Full name of legal entity: ERGO Travel Insurance Services Ltd
(Registered in England No. 11091555)
Title: Data Protection Officer
Email address: firstname.lastname@example.org
Postal address: Afon House, Worthing Road, Horsham, West Sussex, RH12 1TL
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
The Information Commissioner can be contacted at:
www.ico.org.uk, or by post at:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,SK9 5AF
This version was last updated on 16 March 2021, historic copies are archived, copies can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do collect Special Categories of Personal Data about you. This is subject to your health and when you use our online customer journey, we will obtain your medical history and medical data to calculate your premium and to process your purchase with us.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Email address: email@example.com
Postal address: Afon House, Worthing Road, Horsham, West Sussex, RH12 1TL
Below is a description of the ways we may use your personal data, this includes the legal basis we rely on to do so. On the basis that we use your personal data under the grounds of Legitimate Interests we will compile and record a Legitimate Interest Assessment to protect your rights and freedoms, this will be reviewed at least annually. We may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data. If you would like details about the specific legal grounds, we are relying on to process your personal data please contact us.
|Purpose||Type of data||Lawful basis for processing including basis of legitimate interest|
|For you to receive a quote||
To process and deliver your product and services including:
To manage our relationship with you which will include:
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||
|To make suggestions and recommendations to you about goods or services that may be of interest to you||
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established methods to provide you an option to make a decision whether you would like to receive marketing materials. If you would like us to stop sending certain or any marketing materials you may opt out by contacting us.
You will receive marketing communications from us if you have requested information from us or purchased insurance products from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Notice.
We share personal information with third parties who perform services on our behalf. For example, we may use third parties to host our websites or mobile apps, manage and support insurance applications and store data, send e-mails, print or send mailings, administer the sale of our insurance, provide medical screening, provide pre-trip advice, conduct customer research, authorise and process your payments, manage and analyse data, handle claims and provide assistance services.
These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. Any personal information shared with such third parties is protected as described below.
Subject to applicable law, we may also share the personal information we obtain with our affiliates, subsidiaries and other group companies. If we share your personal information with such persons, we will ensure that an adequate level of protection is in place to protect your personal information in accordance with applicable law.
You can ask us or third parties to stop sending you marketing messages at any time by Contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with
the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
The security of your data is important to us and we require any third parties to respect your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our
instruction and they are subject to a duty of confidentiality.
Our IT systems are protected by hardware based firewall systems, with scans being performed regularly to ensure that any vulnerabilities are quickly found and patched. Annual penetration tests are performed by external parties. All services have auto fail-over points and redundant hardware, with complete backups performed as a minimum daily. Access to systems is severely restricted to specific individuals, whose access is monitored and audited.
We have in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You may have the right to:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.